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FAQ

FAQ

Can I make a reservation?

We do not take reservations in the restaurant.

Are there any deals in the restaurant?

Yes! We have an awesome Play with Your Food Combo; get an 80 credit All Access Card with your meal! Learn more about it and our other promotions here.

Do you have Happy Hour?

Yes! Monday – Friday from 4:00pm – 8:00pm, all drinks are 50% off! Learn more about it and our other promotions here.

Do I have to pay an entrance fee?

GameTime does not charge an entrance fee to enter the venue. Come on in!

Do your crew members watch the front doors to make sure that our kids don’t walk out?

All parents and guardians are responsible for supervising their own children.

What are the forms of payment accepted in your facility?

GameTime accepts all major credit cards and cash for special events. Personal checks are not accepted as payment.

What is the difference between ‘Timed Play’ cards and ‘All Access’ Cards?

‘All Access’ cards are red and can be used on every game on the game floor. They are credit based, so you’ll use the credits on the card to play games, earn tickets, and win prizes! The ‘Timed Play’ cards are only available for our events! They are blue and can be used on a majority of our games. They do not collect tickets, and they do not work on prize-dispensing machines.

How can I tell which games I can play with my game cards?

You can tell the difference between which games you can play by looking at the card reader on each game. The ticket and prize games will have a red reader, and the remaining games will have a blue reader. Remember! You can play EVERY game with your red ‘All Access’ card and a majority of games with your blue ‘Timed Play’ card.

Can I bring in my own birthday cake?

Yum! Birthday cakes are the only form of outside food that are allowed in the venue. The cake cannot be homemade and must be store bought. Don’t know if your cake meets those requirements? Call your GameTime venue to confirm!

Can I hire an outside entertainer (clown, face painter, costumed character, etc.)?

That sounds awesome! You need permission first. Outside entertainment has to have liability insurance. The insured party must add GameTime as additionally insured to their insurance for the event date. All documents must be submitted to GameTime’s management team for approval before the event date. If the documents are approved, you will be notified, and the Entertainer will be allowed to provide services inside the venue. Without approval from Management, the Entertainer will not be allowed to provide services inside the venue. When in doubt, call ahead!

Can I bring any platters or food into the venue?

Outside food is strictly prohibited. Check out our party platter menu if you’d like to add more food!

Can I bring in my own wine or adult beverages and pay a corkage fee?

Bringing in your own wine or beverages is prohibited. Therefore, we do not offer this as an option.

WHAT IF I NEED TO CHANGE MY HEADCOUNT AFTER I BOOK MY EVENT?

You can increase the number of guests at any time. You can decrease the number of guests up to 24 hours before the event.

DOES ADDING PARTICIPANTS ADD FOOD TO THE EVENT?

Adding participants only adds game cards to your event; adding participants does not increase food or drinks. Check out here for more information on our game cards! If you would like to add food to your event, you may do so 4 days prior to the party day. Check out here for your additional food options!

HOW DOES THE GAME PLAY WORK?

Each participant will receive both types of game cards: an All-Access card and a Timed Play Card. Check out here for more information on our game cards!

CAN I GET MY DEPOSIT BACK IF I CHANGE MY MIND?

We must receive a 7-day notice of cancellation to provide a refund for your deposit or reschedule your event. If you cancel within 3 days before your event date, you may receive store credit.

CAN I BRING ANY OUTSIDE ENTERTAINMENT?

Of course! You MUST provide liability insurance a week prior to your event if you are bringing an outside entertainer. Please see here for more information.

CAN I ADD MORE TIME TO MY EVENT SPACE?

Sure thing! You can add an additional 2 hours of event space to your party time for $249.00. Please contact an event coordinator to add this time to your space!

DO I HAVE TO PAY FOR THE ADULTS TO ATTEND?

Nope! We do not charge for adults to attend the event. If you would like to purchase additional food or game play for them, please click here for food options and click here for game options!

WHAT CAN I ADD TO MY PARTY TO MAKE IT EVEN BETTER?

We have plenty of event enhancements! Lanyards, goodie bags, and extra gameplay are just some of the awesome add-ons we have available. Check out here for your options!

FAQs at GameTime

What if I have more questions?

Don’t see your question? Call your closest GameTime! We have a full event team waiting by phone to help you with anything you need. Our numbers are listed on the website.